COVID-19 Massage Update

Despite our new COVID-19 reality, LymphWorks began taking clients on May 1st, 2020 with some extra time between sessions to accommodate extra cleaning and sanitizing. Our scheduler is open for booking should you need a good massage, lymphatic work, cupping, essential oils, energy healing or any combination of body / mind / spirit nourishment. We also have remote energy healing/coaching available and it is done via ZOOM.

While we emphasize that we are transforming how we practice safer, there is no known way to completely eliminate the risk of transmission and infection.

There simply is no risk-free environment in which to conduct business today (any type of business). Please review the details below to understand how together, will create the safest environment possible for everyone.

Should you book a healing session during COVID-19?

In the last 14 days:

Have you had a cough?
Have you had a fever?
Have you traveled outside of the state?
Have you had shortness of breath or difficulty breathing?
Have you had chills, repeated shaking with chills, unusual muscle pain, headache, sore throat, or loss of taste or smell with the above symptoms?
Have you been around anyone with these symptoms within the past 14 days?
Have you been exposed to a COVID positive individual and have not yet tested negative or finished your CDC required quarantine?
Have you been diagnosed with COVID-19 or are you living with anyone who is sick or quarantined?
Have you been out in public setting without social distancing and / or without a mask on?
Do you live or work in a State, County or Area (like Weld County) where a safer-at-home, mask and social distancing policies are not being expected OR respected?
Have you participated in any activities where social distancing and mask wearing were not honored?
Are you high risk of severe illness from COVID-19?

If you answered YES to any of the questions please contact the office immediately (970-222-9421) as we will determine if it is appropriate for you to schedule during this time.

We have a non-touch thermometer and Pulse Oximeter to check symptoms prior to sessions when necessary.

New COVID-19 Client Expectations

Below is our new massage office policy and reality until further notice:

Closures

We may legally have to close and quarantine for 14 days if we come in contact with someone with COVID-19! Please do not come into the building if you have symptoms, period. We reserve the right to refuse service to anyone who may put therapists and clients at risk.

Hygiene

Everyone knows the habit of washing hands, bathing regularly, and using hand sanitizers. Please don't let your guard down with that habit! We will continue to have hand sanitizers available in every room in our office.

Entering the Building

To avoid having multiple people staying in the waiting room for prolonged periods of time, we ask that you wait to arrive until just before your session starts time. We as that you head straight to the bathrooms and wash your hands. We may check your temperature before the session. Clock time will start after a short verbal intake. If you need more time to talk, please know that we may need to end my session with you on time so that we can still have a buffer between you and the next client.

Cleanup Time Buffer

We have added more time between sessions on the scheduler to allow for extra sanitation. Wiping down common surfaces, door knobs, changing sheets, etc., just as we started to do before we had to stop operations. Please note we do not use toxic or chemically dangerous cleaning supplies with cancer causing agents such as Bleach, Lysol or heavy fragrance items. We use cleaners with primary ingredients of hydrogen peroxide, alcohol, and / or citric acid and therapeutic grade essential oils.

Diffuser Use / Air Purification

We will be diffusing therapeutic grade essential oils to disperse them into the air which are commonly known to have anti-viral and bacterial properties. They are safe for pregnancy and those who are sensitive to fragrances if they do not contain artificial scents. We will also be running a Molekule PECO filters in both LymphWorks' therapy rooms.

Face Mask Use

Until wide spread viral and antibody testing is available and we know that we can gain immunity, we have a mask wearing policy. Therapists will continue to wear surgical, N95 to N99 masks or equivalent while in session with all clients. Your therapist may also wear a FACE SHIELD in addition to a mark. All clients will wear a mask while laying on your back or side laying (per the Department of Regulatory Agencies 5/7/2020). We understand that some of you may not be able to do this due to oxygen levels or claustrophobia and will work with you after trying or happy to accommodate Doctors scripts for modifications. Please remember to wear your own mask of any type to comfortably cover your mouth and nose into the building. We prefer face masks to bandanas as bandanas can inhibit the work on the neck. We have extra surgical masks and some cloth masks for borrowing if you happen to forget yours. Text your therapist from your car if this is the case and we can bring one out to you.

Massage After COVID-19

If you or a family member has or has recovered from COVID-19, please follow the guidelines of the CDC and local health department for how to know when it is safe to get out of isolation. Please let me know if you or a family member has endured this virus BEFORE our session. Trust your gut and let me know as soon as possible! I'd rather be more cautious than be doubtful!

Check Out

We change to checking out / taking payment and reschedule in the treatment room so that when you are finished, you can walk right out of the office. We will take physical credit card, checks, cash and saved credit cards for remote healings only (NON CONTACT). Please remember, all times set aside between sessions are for cleaning and sanitation, so it is best to come prepared and have checks pre-written and cash as exact change.

Common Sense

At this time, please do not bring in anyone else who is not going into session with you. Allow them to wait in the car or arrange a pick up time. As always please call to cancel if you are not feeling well or someone in your home is not feeling because we will not charge you for last minute cancellations due to illness. As always, please be courteous and contact us with as much notice as possible if you do not feel well.

Credit Card when Scheduling

You may notice that the next time you schedule Schedulicity App will ask you for your credit card information. We started this during the stay-at-home order to make it easier to charge a card after a remote energy healing session. We are going to keep this feature for that purpose, for ease of non-contact payment (which is more expensive for us but cleaner for now) and to be able to charge for no-shows without notice. You should only have to enter credit card information once. Entering the information does not charge the card and you may always change the credit card on file.

Other Behind the Scenes Office Updates

Workspaces:

Employ strict hygiene guidelines and cleaning and disinfection procedures for all contact surfaces and equipment.
Ensure a minimum of six feet of separation between clients/customers when not directly performing service.
No more than 10 people (including customers and employees) in a common business space at one time, regardless of partitions or facility square footage.
Clean and disinfect all financial transaction equipment after each use.
We have removed porous or soft materials or are using them as single use (such as blankets). Pillows will have a vinyl or waterproof cleaning cover before being used (barrier protection).
Per usual, we change face cradle covers after each appointment.
If, even with the cover, the customer’s mouth is exposed through the cradle, a mask must be worn even when the customer’s face is in the cradle.
Removal of communal pillows, magazines, testers, self service water, and samples.
Removal of cloth furniture or covering of cloth furniture with cleanable coverings/barrier protection
Barrier protection added between massage table and table warmer (vinyl or sani-sheet) cleaned between every session.
Have hand sanitizer, cleaning wipes, and facial tissues available in all spaces.
Use of high-efficiency particulate air (HEPA) purifier when available, open windows when available.
Where possible, lidded trashcans that are operated by a foot pedal will keep facial tissues and other waste products from remaining exposed to the treatment room air.

Employees:

Each employee conducts a symptom, temperature check and oxygen level check prior to work.
Symptomatic employees must be excluded from the workplace and may only return after 7 days if they have been fever free, without the use of medication for 72 hours.
Per usual, use meticulous and frequent hand washing for any time gloves are not in use. Wash hands between customers, after handling paperwork, phone, etc.

To Protect Customers during COVID-19:

Provide service by appointment only (no walk-ins or waiting lines)
Require customers to wear cloth face coverings or masks, and only perform services that can be done without a customer removing their mask.
Conduct symptom check for customers prior to providing services and decline to provide services to symptomatic customers.
Provide contactless payment options (whenever possible), or utilize disposable paper, tissues, etc. to handle credit cards and cash.
Clients will need to change and store clothes in rooms where services are performed, not in a communal locker room or changing area.

Additional Resources and Guidelines for COVID-19 Massage Therapy: